On the Line Australia is a 24/7 national charitable provider of suicide prevention, mental health and counselling services. We provide free professional support and help for people to navigate Australia’s complex service systems.
We specialise in remote service provision, having pioneered the use of technology to reach people in need since 1960. On the Line Australia delivers some of Australia’s most vital free helpline services, including MensLine Australia, Suicide Call Back Service, and SuicideLine Victoria.
Immediate start is available.
- Job Description:
As an Intake and Referral Officer (IRO), you will oversee the delivery of intake assessments and case and support coordination for services on behalf of On the Line’s funders. This includes assessing, planning, implementing, working collaboratively with other support providers, monitoring and evaluating actions required to meet the client’s plan in line with agreed guidelines and service levels.
Minimum Cert IV in Mental Health or equivalent qualification
Extensive case or support coordination experience (highly desired)
Mental health sector experience
Strong administration skills including excellent attention to detail
Knowledge of a range of computer applications that include Microsoft Office (Word, Excel) and Microsoft Dynamics
Excellent communication and written skills
Understanding of confidentiality and risk management protocols
Problem solving skills and the ability to multitask
Strong customer service mindset
The right to work unrestricted in Australia (evidence will be required)
Willing to obtain a current and cleared National Police Check and Working with Children card