The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system. The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.
- Job Description:
The Mental Health Intake and Recovery Worker is the initial point of contact for clients and their carers experiencing psychological stress brought about by the COVID-19 pandemic. They will work across two key areas, Partners in Wellbeing and Mental Health Access Project.
The Partners in Wellbeing program is a time limited initiative which will be delivered across Victoria via telephone and video technology. The MHIAR Worker will help clients and their carers experiencing psychosocial distress due to the COVID-19 physical distancing and isolation measures, including those who are required to self-isolate. This includes people with lived experience of mental illness, as well as those experiencing poor psychosocial health for the first time due to the impacts of COVID-19. The psychosocial supports and wellbeing support will be targeted to people who do not currently receive state, Commonwealth or NDIS funded psychosocial supports and require wellbeing checks and support. Priority will be given people at high risk of relapse in their mental health condition or psychological state to prevent avoidable relapse, ED presentations and hospital admission and risk of self-harm or suicide.
The NDIS Mental Health Access Project supports individuals with a severe mental illness and substantial, enduring psychosocial disability to apply for the NDIS. The Mental Health Intake Assessment and Recovery (MHIAR) Worker is the initial point of contact for clients and their carers accessing the NDIS Access Project for Regional Victoria. The MHIAR Worker will screen and assess clients over the phone and in person, for suitability and eligibility to access the National Disability Insurance Scheme (NDIS) and assist eligible clients to compile an Access Request to apply for the NDIS. They will also advise and arrange appropriate wrap-around services, and provide information sessions and groups, for consumers, family/carers, and public service providers.
Tertiary qualification (minimum level of certificate IV) in a health-related discipline (e.g. nursing, psychology, social work, community work)
Significant experience in an intake and referral role or similar
Capacity to work a minimum of 3 days per week
Ability to provide psychosocial and emotional support (via phone, online or in person) to people referred to the service as well as their carers'
Experience with supporting individuals who have experienced complex problems such as substance use, mental illness, intellectual disability, homelessness and family violence
Well-developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of professionals in the community welfare sector
Demonstrated organisational and time management skills as well as ability to handle busy and sometimes complex situations
Ability to liaise and negotiate with a range of health and other professionals and to develop and deliver information to relevant stakeholders.
- Contact: Jenny Svoboda, Program Manager - Intake Services, on 0417 101 536- Website: