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ECHO PRIVACY POLICY

This page outlines the Privacy Policy for the Echo App. By using the app, you consent to the practices described herein.

Echo Privacy Policy

Welcome to Echo

Echo Technologies Pty Ltd (“Echo,” “we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you access or use our services, including the Echo website, mobile application, and related features (collectively, the "Services"). By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

 

Information We Collect

1. Information You Provide:

  • Account Information: When registering, you may provide personal information such as your name, email, and demographic details.

  • Assessment Data: If you choose to complete assessments, the data you provide will be stored securely for your reference and export but will not be used for diagnostic purposes.

2. Automatically Collected Information:

  • Device and usage data, including IP address, browser type, and activity logs, may be collected for improving our Services.

3. Third-Party Integration Data:

  • If you connect third-party accounts (e.g., for login), we may collect information shared by the third party based on their privacy settings.

 

How We Use Your Information

1. To Provide Services:

  • Facilitate access to therapy-related conversational tools and assessments.

2. To Improve Services:

  • Analyze trends and feedback to enhance user experience and refine therapy-based features.

3. To Ensure Safety and Compliance:

  • Monitor usage to prevent misuse, ensure adherence to our Terms of Service, and safeguard user well-being.

 

Limitations of Services

Echo provides conversational support and evidence-based therapy techniques, including Cognitive Behavioral Therapy (CBT). However:

  1. No Diagnosis: Echo does not provide medical or clinical diagnoses of any kind.

  2. No Treatment: The Services are not a substitute for professional mental health care or treatment.

  3. Crisis and Severe Cases: Echo is not equipped to handle life-threatening situations, including suicide prevention, eating disorders, personality disorders, or dissociative disorders. In such cases, you will receive a warning advising you to seek immediate professional help.

 

How We Share Your Information

We do not sell your personal data. However, we may share information in the following situations:

  1. Service Providers: Third-party vendors supporting Echo operations, under strict confidentiality agreements.

  2. Legal Obligations: If required by law, we may disclose information to comply with legal processes or protect the safety of our users.

  3. Consent-Based Sharing: Information may be shared with your explicit consent.

 

Data Retention and Security

  1. Data Retention:

    • Data related to assessments is retained for your convenience and can be deleted upon request.

    • Inactive accounts may be terminated after prolonged inactivity, in line with our Terms of Service.

  2. Data Security:

    • We implement robust encryption and secure storage practices to protect your data.

    • Despite our efforts, no method of transmission or storage is completely secure. Use the Services at your discretion.

 

Your Privacy Choices

  1. Access and Control:

    • You may access, modify, or delete your account information through the platform settings.

    • Assessment data can be exported or deleted upon request.

  2. Notifications:

    • You can opt out of non-essential notifications via email preferences in your account settings.

 

Use by Minors

The Services are not intended for individuals under 13 years old, or under 16 years old if you are an EU resident. If you are under the eligible age, do not use the Services.

 

Third-Party Links

Echo may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their policies before engaging with them.

 

Disclaimer

Echo provides tools for self-reflection and personal well-being but does not guarantee accuracy or suitability for medical purposes. You should consult licensed professionals for any serious psychological or medical concerns.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, with the "Last Updated" date clearly indicated. Continued use of the Services after changes constitute your acceptance of the revised policy.

 

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:
Email: support@echo.ai
Address: Echo Technologies Pty Ltd, [Address Placeholder], Australia

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