SANE works to make a real difference for the five million people affected by complex mental health issues nationally. Australians affected by complex mental health issues, experience major barriers in accessing quality, affordable support, and face high levels of stigma and discrimination. SANE is committed to changing this through its digital and phone counselling, peer support services, arts programming and services, and advocacy and research programs.
- Job Description:
SANE's Peer Support Worker (Forums), monitors and moderates user-generated content to ensure that SANE’s online communities are maintained as a space that facilitates the safe sharing of personal stories.
Monitor discussions, posts and content across all channels for clinical and organisational risk.
Review and assess content (posts/chats/messages etc) submitted by service users and action or escalate where required.
Monitor and moderate correspondence with service users to resolve and action issues, feedback and complaints.
In line with SANE’s Forums Guidelines, ensure that posts and correspondence across all channels are maintained and responded to in a timely manner.
Manage queries, complaint and feedback in a professional and timely manner and liaise with internal stakeholders where required.
Escalate matters to the appropriate departments or managers where required.
Actively monitor and assess online channels for risk and identify areas for improvement.
Purposefully and safely share parts of your mental health and recovery journey to support service users including to build hope, promote empowerment, share information and resources, and support agency and autonomy
Provide peer support across a range of digital health platforms and programs
A minimum Certificate IV in Mental Health Peer Work, Mental Health, Community Services, Intentional Peer Support (Lived Experience) - Essential
Previous experience in Mental Health Peer Work, peer facilitation or lived experience workforce roles for a minimum of 1-2 years - Essential
Personal lived experience of mental health concerns, service use and recovery, and a willingness to share your story purposefully to support the mental health of others.
A willingness to complete training in ASIST, Trauma Informed Care, Safe Story Telling and Intentional Peer Support.
Experience working in telephone based or online environments, in particular tele-web service delivery in mental health services.